1. RESOLVE: Onboarding

About Course

🌟 TSP Onboarding Course: Building Excellence from Day One

Welcome to TSP!

This onboarding course is designed to immerse new team members in the values, systems, and day-to-day practices that define who we are and how we work. As the UK’s first B Corp-certified property management firm in real estate, we combine purpose, professionalism, and hospitality to deliver exceptional service and keep our clients’ buildings Fuller For Longer.

📚 Course Overview

Through a mix of practical guidance and cultural insight, this course will give you the tools and context you need to succeed from your first day.

🔑 What You’ll Cover:

Who we are, what we do, and our B Corp purpose
Key tools, systems, and day-to-day office essentials
Policies on leave, expenses, and performance reviews

✦ Understand TSP’s mission and values, and how your role supports our impact-driven culture
✦ Learn how to deliver excellent service using the RESOLVE framework and handle tenant & landlord issues with confidence and care
✦ Get familiar with daily tools like BambooHR, Zendesk, and Monday.com
✦ Know how to manage leave, expenses, and payroll
✦ Understand the fundamentals of site management to help keep buildings running smoothly and safely
✦ Learn how to follow lone working procedures to protect your safety while on-site
✦ Get to grips with our smart casual dress code and professional office culture
✦ Learn how to contribute to a positive tenant experience and support our goal of keeping buildings fuller for longer
✦ Develop strong communication habits to keep teams aligned and issues resolved
✦ Take ownership of your development, understand performance reviews and promotion timelines

Course Content

TSP 101: Who We Are

Who We Are
Keeping Buildings Fuller for Longer through our Values
B Corp & why it matters
RICS and Investors in People
Quiz: TSP 101: Who Are We

Meet the TSP Team

Resolve Ready
Everything you want to know but don't want to ask in your first week

Systems and helpful tools

Admin & Practical bits

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

About Course

🌟 TSP Onboarding Course: Building Excellence from Day One

Welcome to TSP!

📚 Course Overview

🔑 What You’ll Cover:

What Will You Learn?

Course Content

TSP 101: Who We Are

Who We Are

Keeping Buildings Fuller for Longer through our Values

B Corp & why it matters

RICS and Investors in People

Quiz: TSP 101: Who Are We

Meet the TSP Team

Head Office Team

Resolve Team

Resolve Ready
Everything you want to know but don't want to ask in your first week

The RESOLVE Framework

On-Site Best Practices

Dress code

Lone Working Policy

Day-to-day

Logging In & Out using Fingerprint Access

Quiz: Are You RESOLVE Ready?

Systems and helpful tools

Systems and helpful tools

Quiz: Systems and Helpful Tools

Admin & Practical bits

Time Off: Holidays & Health

Performance Reviews and Promotions

Payroll FAQ’s

Expenses Policy and Procedures

Pension

Quiz: TSP Toolkit

Earn a certificate

About Course

🌟 TSP Onboarding Course: Building Excellence from Day One

Welcome to TSP!

📚 Course Overview

🔑 What You’ll Cover:

What Will You Learn?

Course Content

TSP 101: Who We Are

Who We Are

Keeping Buildings Fuller for Longer through our Values

B Corp & why it matters

RICS and Investors in People

Quiz: TSP 101: Who Are We

Meet the TSP Team

Head Office Team

Resolve Team

Resolve Ready Everything you want to know but don't want to ask in your first week

The RESOLVE Framework

On-Site Best Practices

Dress code

Lone Working Policy

Day-to-day

Logging In & Out using Fingerprint Access

Quiz: Are You RESOLVE Ready?

Systems and helpful tools

Systems and helpful tools

Quiz: Systems and Helpful Tools

Admin & Practical bits

Time Off: Holidays & Health

Performance Reviews and Promotions

Payroll FAQ’s

Expenses Policy and Procedures

Pension

Quiz: TSP Toolkit

Earn a certificate

Student Ratings & Reviews

Resolve Ready
Everything you want to know but don't want to ask in your first week