4.76
(17 Ratings)

1. RESOLVE: Onboarding

Categories: TSP Onboarding
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About Course

🌟 TSP Onboarding Course: Building Excellence from Day One

Welcome to TSP!

This onboarding course is designed to immerse new team members in the values, systems, and day-to-day practices that define who we are and how we work. As the UK’s first B Corp-certified property management firm in real estate, we combine purpose, professionalism, and hospitality to deliver exceptional service and keep our clients’ buildings Fuller For Longer. 

📚 Course Overview

Through a mix of practical guidance and cultural insight, this course will give you the tools and context you need to succeed from your first day.

🔑 What You’ll Cover:

  • Who we are, what we do, and our B Corp purpose

  • Key tools, systems, and day-to-day office essentials

  • Policies on leave, expenses, and performance reviews

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What Will You Learn?

  • ✦ Understand TSP’s mission and values, and how your role supports our impact-driven culture
  • ✦ Learn how to deliver excellent service using the RESOLVE framework and handle tenant & landlord issues with confidence and care
  • ✦ Get familiar with daily tools like BambooHR, Zendesk, and Monday.com
  • ✦ Know how to manage leave, expenses, and payroll
  • ✦ Understand the fundamentals of site management to help keep buildings running smoothly and safely
  • ✦ Learn how to follow lone working procedures to protect your safety while on-site
  • ✦ Get to grips with our smart casual dress code and professional office culture
  • ✦ Learn how to contribute to a positive tenant experience and support our goal of keeping buildings fuller for longer
  • ✦ Develop strong communication habits to keep teams aligned and issues resolved
  • ✦ Take ownership of your development, understand performance reviews and promotion timelines

Course Content

TSP 101: Who We Are

  • Who We Are
  • Keeping Buildings Fuller for Longer through our Values
  • B Corp & why it matters
  • RICS and Investors in People
  • Quiz: TSP 101: Who Are We

Meet the TSP Team

Resolve Ready
Everything you want to know but don't want to ask in your first week

Systems and helpful tools

Admin & Practical bits

Earn a certificate

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Student Ratings & Reviews

4.8
Total 17 Ratings
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AP
2 months ago
excellent
AF
2 months ago
Thorough and informative
SL
2 months ago
Great
NN
2 months ago
It was great
JC
2 months ago
Easy to understand, with expectations and values are clearly highlighted and defined.
RR
2 months ago
Provided key information in an easy to follow way
LF
2 months ago
from personal experience good to have these separate communication tools.
JM
5 months ago
Yes
CM
6 months ago
It was very informative, and I really enjoyed how user-friendly it was to navigate.
TL
6 months ago
Yes
IS
6 months ago
Detailed
TH
6 months ago
Hub desk is not none to the Front of House staff.
CG
6 months ago
The course was informative and put together well.
MM
6 months ago
Good
NM
6 months ago
very good
ZG
6 months ago
The course is excellent and super informative.
BS
7 months ago
Such a great introduction to the business!