About Course
Escalating an issue isn’t about passing responsibility. It’s about protecting people, standards and service.
This module gives you the confidence to recognise when something needs to be raised, how to communicate it calmly, and how to make sure the right action happens at the right time.
You’ll learn how to judge when to act, who to involve, and how to present an escalation that’s clear, factual, and professional.
By mastering these skills, you’ll strengthen communication between teams, prevent small issues from becoming big ones, and build trust across every level of service.
Course Content
Welcome and Introduction
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What to Expect From This Module
Why Escalation Matters
The 3 Tiers of Escalation
When to Escalate and When to Wait
How to Escalate
Summary, Key Messages and Downloads
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Student Ratings & Reviews
INSIGHTFUL
Also very informative thanks
Excellent
Very informative course, makes the process much easier when required to escalate.
good match
Very beneficial and informative.
very stressful but i found that I am learning new things
Amazing course