3. RESOLVE: Discreet Luxury Hospitality

Discover how small ideas and everyday feedback can lead to real improvements. In this short course, you’ll learn how to recognise moments when something could work better — and how to share suggestions in a way that helps the whole team. Whether it’s a smarter way to log tasks, a fix for a common frustration, or simply celebrating something that went well, this course will help you spot and shape positive change in your day-to-day work.

Through short activities, reflective tasks, and real examples, you’ll practise giving helpful feedback, identifying small wins, and turning problems into practical ideas. No management title needed — just curiosity, care, and a willingness to improve the way things work.